DNFP 2019

2019 DECLARATION OF NON-FINANCIAL PERFORMANCE OF THE DESCOURS & CABAUD GROUP 9 Our resources TEAMS SERVING THE CUSTOMER DESCOURS & CABAUD, an independent family-owned Group, is governed both by the Group's Executive Board and by its Supervisory Board. The President of the Executive Board is tasked with accelerating commercial success on a European scale by developing the brand awareness, operational excellence and earning power of the Group's brands. A sales force 9,000 strong well positions us to serve our customers effectively. Their technical expertise, skills and adaptability to technological change ensures that we can meet a variety of needs. Skills development is ensured through on-the-job training. Tech’up is the name of our in-house training organisation and offers a catalogue of sessions tailored to the Group's sectors and to all the company's needs (products, trade, management, etc.). PRODUCT AVAILABILITY Supported by a reliable and powerful logistics structure, product availability is a decisive factor in ensuring quality of service for customers. A supply chain division manages the Group's logistics centres, monitors their inventories (stock levels and quality) and optimises their upstream and downstream flows. A DENSE REGIONAL NETWORK With 710 outlets, DESCOURS & CABAUD enjoys an unequalled dynamic: a network of stores dedicated to serving the trade. Recognised for its commercial organisation and the qualification of its sales teams, DESCOURS & CABAUD offers its customers active and appropriate solutions in store, on the telephone and in the field. In France, the regional network is particularly dense, guaranteeing a local service for customers. A network of 430 outlets demonstrates the Group’s solid regional roots, which are a constant source of activity, each day. • A DESCOURS & CABAUD outlet every 40 kilometres on average • 65% of French municipalities are Group customers • Major projects with educational establishments A DIGITAL BASE The digital transformation and its challenges will substantially impact professional distribution over the coming years. New more digital models will offer better customer experiences, a personalised offering and the optimisation of sales approaches. The new technologies constitute the backbone of these future models. In order to succeed, we must integrate these fundamental trends, adapt and develop multi- channel approaches. Digital technology and data management will therefore become key factors for competitiveness. On average, one outlet every 40 kilometres