14 The bus iness model GOVERNANCE TEAMS CLOSE TO THE CUSTOMER DESCOURS & CABAUD deploys a sales force of 9,000 employees who combine technical expertise with the ability to adapt to technological change. All of them are committed to meeting the diversity of customer needs, in close proximity, whether on the phone or in store. The development of their skills is ensured by continuous training, via our internal organisation - tech'up - which offers a catalogue of 170 training courses adapted to the Group's activities (sales techniques, product techniques, safety, etc.). PRODUCT AVAI LABI L ITY We take care to properly measure the inventory, while managing supplies and deliveries to ensure optimum availability of products. In addition to the inventory in our sales outlets, the products of our logistics platforms can be delivered to our customers within one or two business days. A DENSE REGIONAL NETWORK With 720 outlets, DESCOURS & CABAUD has an unrivalled regional network. This is particularly dense in France, with 418 outlets in 65% of French towns. A DIGITAL BASE The Group has several merchant websites: prolians. fr, hydralians.fr, dexis.fr and DC Clic, the e-commerce solution dedicated to key account customers. In 2020 and 2021, a project relating to the prolians. fr and hydralians.fr websites was launched. The aim is to qualify the descriptive data of the products and improve the functionalities and the search engines of the sites, in order to facilitate customer navigation and make their purchasing process smoother. OUR RESOURCES is the average distance between each sales outlet in France. km
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