29 2021 DECLARAT ION OF NON-F INANCIAL PERFORMANCE DESCOURS & CABAUD Development and management of talents TRAINING RESULTS Percentage (France) of correct answers to technical quizzes: In a trading activity, the human factor is key, effective management and well-trained people give their organisations a competitive advantage, helping the company rise to every challenge, adapt to its environment and to remain forward thinking. In fact, the performance of DESCOURS & CABAUD is directly dependent on that of its employees. A quiz is a very objective way of assessing the acquisition of knowledge about precise themes, and practical techniques in particular. Designed and validated by various different experts in the fields concerned, these quizzes make it possible to standardise and enhance the level of skills acquired. The target is to reach a rate of 75%. In 2021, the improvement in the rate demonstrates the effectiveness of the training courses. To develop the skills of its employees, the Group created its professional university over 45 years ago. Its aim is to offer operational training courses adapted to the needs of the company. New features include the implementation of blended learning (a system that combines two learning methods, e-learning and face-to-face learning) and strict e-learning to “store” knowledge. In 2021, in-house trainers were used on an occasional basis. Also worth noting is the international extension of the Learning Management System platform, which has made it possible to implement e-learning courses in the languages of the countries where the Group operates. The reporting process for the results concerning "hours of training" is being made more reliable. RISKS AND CONSEQUENCES KEY PERFORMANCE INDICATORS MEANS OF CONTROL Target set 75% 50% 45% 55% 60% 65% 70% 75% 80% 90% 85% 2019 2020 2021 68.8% 71% 65% 5,373 employees trained 131,537 hours of training 11.80 hours of training per employee
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