38 2024 DECLARATION OF NON-FINANCIAL PERFORMANCE _ DESCOURS & CABAUD RISKS AND CONSEQUENCES A company is first and foremost an organization made up of human factors and material resources. In a trading activity, the human factor is key, effective management and well-trained people give their organizations a competitive advantage, helping the company rise to every challenge and adapt to its environment, thereby becoming agile and competitive. In fact, the performance and development of DESCOURS & CABAUD is directly dependent on that of its employees. MEANS OF CONTROL The Group’s vocational university “Tech’up”, founded 50 years ago, lies at the core of employee skill development. Its aim is to offer operational training courses adapted to the needs of the company. Tech'Up is constantly adapting its offering to keep pace with changes in the sector. To this end, and in addition to in-person training programs, Tech’up addresses the challenges of digital development by offering: • Training courses that include virtual classes (held remotely with a live instructor, unlike e-learning) • Access to a language learning platform covering each of the five foreign languages spoken by all the Group’s employees • A training catalog accessible to all employees, among other resources. Our Learning Management System platform has now been extended internationally, enabling e-learning courses to be rolled out in the languages of the countries in which the Group operates. In-house trainers were again used on an occasional basis. Transferring knowledge is key to a successful learning experience and also an important sign of recognition. That explains why we were determined to step up the involvement of our in-house trainers within our three brands. To support onboarding and skills development, our vocational university offers internal mobility training programs (for sales positions), as well as training on the Group's business processes, tools and services (e-commerce sites, loyalty program, etc.). DESCOURS & CABAUD has launched the “Campus” program, a dedicated sales training pathway for the PROLIANS and HYDRALIANS brands. The “Campus” is designed for new hires with commercial potential and an interest in product-related technical knowledge. This alternating training course (15 days in a branch followed by 15 days at Tech’up) takes place over approximately nine months and is based in-store, allowing participants to apply concepts directly in the field. In-store experience is considered a key and foundational step in a successful sales career. Training supports the development of both soft and technical skills, ultimately enhancing the ability of our employees to support managers, colleagues and our customers. For this reason, trainee satisfaction and the completion rate of mandatory training modules within six months of onboarding are key performance indicators. In 2024, the Tech’up platform recorded 156,143 logins, totaling 210,632 hours of training. HUMAN CAPITAL TALENT DEVELOPMENT AND MANAGEMENT
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