DNFP_2018_English

2018 DECLARATION OF NON-FINANCIAL PERFORMANCE OF THE DESCOURS & CABAUD GROUP 11 We have stepped up our preventive measures, starting with raising awareness among the Group's Top Management. “Safety” briefing sessions are regularly held during executive committee meetings. Various operational tools are deployed to support this approach to safety on a daily basis. A network of nearly 100 “Safety & Environment” correspondents headed by a Group manager relays and coordinates the approach in the subsidiaries. The main coordination actions consist of 12 annual meetings with more than 240 correspondents and managers in attendance. In addition, there are fifteen-minute “Safety & Environment” briefings for logistics staff, monthly newsflashes, field audits and workplace accident assessments. PRODUCT AVAILABILITY Supported by a reliable and powerful logistics structure, product availability is a decisive factor in ensuring quality of service for customers. A supply chain division manages the Group's logistics centres, monitors their inventories (stock levels and quality) and optimises their upstream and downstream flows. A DENSE REGIONAL NETWORK With 660 outlets, DESCOURS & CABAUD enjoys an unequalled dynamic: a network of stores dedicated to serving the trade. Recognised for its commercial organisation and the qualification of its sales teams, DESCOURS & CABAUD offers its customers active and appropriate solutions in store, on the telephone and in the field. In addition, the Group's commercial growth is driven by digital technology. Our teams are committing themselves to transforming their business units with the use of ever improving technological advances. 2013 2014 2015 2016 2017 2018 Frequency 27.02 25.46 25.86 26.21 26.9 26.9 Severity 1.1 1.2 1.2 1.22 1.19 1.18