DNFP 2020

2020 DECLARATION OF NON-FINANCIAL PERFORMANCE OF THE DESCOURS & CABAUD GROUP 11 Our resources DESCOURS & CABAUD is positioned as amultispecialist partner and distributor of high-added-value products and services dedicated to the growth of its customers. TEAMS SERVING THE CUSTOMER • DESCOURS & CABAUD, an independent family-owned group, is governed both by the group's Executive Board and by its Supervisory Board. • Our 9,000-strong sales force keeps us close to our customers in both human and geographical terms. Their technical expertise, skills and adaptability to technological change ensure that we can meet a variety of needs. Skills development is ensured through on-the-job training. Tech’up is the name of our in-house training organisation and offers a catalogue of sessions tailored to the Group's sectors and to all the company's needs (products, trade, management, etc.). PRODUCT AVAILABILITY Supported by a reliable and powerful logistics structure, product availability is a decisive factor in ensuring quality of service for customers. A supply chain division manages the Group's logistics centres, monitors their inventories (stock levels and quality) and optimises their upstream and downstream flows. A DENSE REGIONAL NETWORK With 710 outlets, DESCOURS & CABAUD benefits from the unrivalled dynamism bestowed by such a comprehensive network of stores dedicated to serving the trade. Recognised for its commercial organisation and the professionalism of its sales teams, DESCOURS & CABAUD offers its customers appropriate practical solutions, whether it be in store, by telephone or out in the field. In France, the regional network is particularly dense, guaranteeing a local service for our customers. A network of 415 outlets demonstrates the Group’s solid regional roots, which provide a constant source of day- to-day activity. A DIGITAL BASE The digital transformation and its challenges will substantially impact professional distribution over the coming years. New more digital models will offer a better customer experience, a personalised offering and the optimisation of sales approaches. The new technologies constitute the backbone of these future models. In order to succeed, we must integrate these fundamental trends, adapt and develop multichannel approaches. Digital technology and data management will therefore become key factors for competitiveness. A DESCOURS & CABAUD outlet every 40 kilometres on average Major projects with educational establishments 65% of French municipalities are Group customers 40 km 65%