DNFP 2020

2020 DECLARATION OF NON-FINANCIAL PERFORMANCE OF THE DESCOURS & CABAUD GROUP 39 • Through the continuing availability of energy, essential for the functioning and autonomy of the platforms. This is ensured by the systematic presence of an electrical generator at each site • Finally, the volume of stocks in facilities classified for environmental protection is monitored every week In the event of a breakdown at the platforms, our main or secondary suppliers retain the capacity to ensure direct deliveries to DESCOURS & CABAUD sites or to those of our customers. A restricted version of the Plan for Continuing Activity (PCA) is in service for each of our platforms, and will be expanded if required. This plan makes it possible to evaluate and anticipate preventive actions so as to limit the impact in the event of breakdowns. Particular attention has been paid to locating new platforms in areas not liable to flooding. The risk of business interruption is covered by an insurance policy. At the level of interaction between the platforms: The QUOFI platforms (hardware, tools and industrial supplies), grouped together under a common legal entity with shared IT tools and processes, make it possible to switch flows from one site to another. This organisational system makes it possible to switch activity temporarily and rapidly from one platform to another, and thus to avoid interrupting deliveries to customers and the supplying of outlets. It has been used several times to respond to restrictions of operations. In addition, the flexibility of our staff makes it possible to envisage temporary reinforcements at the various different sites. A partially outsourced logistics service contributes know-how and makes it possible to establish a parallel organisational structure. Key performance indicators: Indicators specific to operations concerning the quality of the logistics service of platforms for QUOFI and industrial maintenance products are implemented and monitored, in particular via an OTIF (On Time In Full) indicator, reflecting the percentage of complete orders delivered on time. The first indicator reveals a good level of maintenance for the equipment and facilities. It participates in the performance of the second indicator, which measures the unavailability of the platform in relation to the breadth of its operations. The third indicator measures the propensity to accidents of the workforce. Compliance with the maintenance and testing plan (all platforms except steel and water sectors) Rate of platform availability (all platforms except steel and water sectors) 50% 75% 60% 80% 70% 85% 80% 90% 90% 95% 100% 100% 110% 105% 2019 2019 2020 2020 Target 95% Target 99% 100% 98.6% 98% 99.7%