37 2021 DECLARAT ION OF NON-F INANCIAL PERFORMANCE DESCOURS & CABAUD Logi st i cal organi sat ion The logistical organisation of our subsidiaries is gradually evolving towards platform solutions. It allows us to offer the widest possible range of products and to guarantee their availability, while rationalising operating costs (reduction of surface area and energy consumption, optimisation of transport). This concentration of supply flows is a factor in improving customer service. However, it amplifies the fragility of direct delivery to customers and supply to subsidiaries in the event of total or partial failure of a logistics platform. There are three risk factors for a disruption in supplies: • the failure of a key supplier; • general tension on means of transport, particularly maritime transport; • a context of scarcity, particularly in times of pandemic. Our logistics platforms are also subject to risks from multiple origins: social, climatic, environmental, and damage to facilities or information systems. The failure of the logistics platform can have a significant impact on the company's commercial performances, earnings and image. Given our distribution sector, the most significant consequence of product unavailability is on the quality of service provided to our customers. This is essential for "critical customers" due to the nature of their business, which cannot be interrupted. In this situation, the financial consequences for our Group may arise from the failure to comply with contractual clauses with these customers. The repercussions may also affect suppliers and carriers. RISKS AND CONSEQUENCES steel platforms QUOFI (hardware, tools and industrial supplies) platforms MRO (Maintenance & Repair Operations) platform water sectors platform nuts, bolts and screws platform stainless steel and aluminium platform INTER-SUBSIDIARY LOGISTICS PLATFORMS 4 3 1 2 1 1 7.8 millions of lines ( QUOFI and industrial maintenance product platforms)
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